Q: How do I contact REEZEE for inquiries and warranty support?
A: Your purchase comes with a 12-month warranty and a 30-day return policy. For assistance, please contact us through the "Contacting a Seller Post-Order" option in your Amazon account. Detailed instructions can be found here: Amazon Seller Contact Guide.
Q: Does the warming mat have safety features like overheat protection?
A: Yes, the REEZEE Warming Mat includes a built-in NTC temperature control switch that prevents overheating, protecting the mat from damage or deformation. Additionally, it automatically shuts off after 4 hours of inactivity for enhanced safety.
Q: Will this food warming mat burn my table?
A: As an added protection, the silicon feet at the back of REEZEE Warming Tray is elevated at 15mm instead of the usual 10mm to improve air circulation and to prevent direct contact with the surface. However, we recommend avoiding prolonged use on heat-sensitive surfaces like glass or plastic to prevent damage.
Q: Is its power cord detachable for storage?
A: Yes, the power cord is detachable and can be conveniently stored inside the rolled mat when not in use.
Q: Does it scratch surface when rolled up?
A: No, the REEZEE Warming Mat is made from durable and flexible silicone, allowing it to be rolled and stored with ease. For optimal storage, we recommend rolling the mat with the protective feet facing inward, as shown in the product images.
Q: Can this warming tray cook food or heat it to boiling point?
A: The warming plate is primarily designed for keeping already cooked food warm at an ideal temperature. It cannot cook raw food. If you need to bring food to a boil, we recommend using high-power appliances like induction cookers or microwaves.
Q: Is it suitable for use with slow cookers?
A: The REEZEE Warming Mat is designed primarily to keep already cooked food warm at an ideal temperature. However, if your slow cooker has a compatible inner pot, you may use it on the warming mat for maintaining warmth.
Q: Why does my thermometer measure differently from the selected temperature?
A: Please use a thermocouple thermometer, as infrared thermometers may vary due to emissivity differences.
Q: Can its temperature be adjusted precisely?
A: Yes. REEZEE Silicone Heating Pad surface temperature is maintained within ±5°C which is a protection mechanism with slight negative tolerance to protect tabletops from prolonged exposure to high heat.
Q: Does it heat evenly across its surface?
A: Yes, the REEZEE Food Warming Mat uses advanced precise coil technology that heats up in just 10 seconds, ensuring even and consistent surface heating for a seamless family dining experience.
Q: What temperatures can I select for warming?
A: The REEZEE Food Warming Mat offers three optimal temperature settings: 140°F, 176°F, and 212°F.
Instructions Manual